The below are not problems with the program but rather information that addresses common user problems.

If after closing our one of our Clip Art programs Windows 95 indicates to you that it is still open when you try to reopen the program, it is likely that you exited the program by clicking on the "X" in the top right hand corner of your screen.  Some versions of Windows 95 do not recognize that the Clip Art program (written as 16 bit) has shut down when you exit using this method. To properly exit these programs, you must click File then Exit.

If you load our Viewer Pro Version 4.0 or greater and don’t see any images, read the instructions below before filling out a request for tech support. If you are using an older version of viewer and don't see images read the instructions found HERE.:

When using our Viewer Pro Version 4.0 and greater, please note that the program installation does not install graphic images on your hard drive. Images are located on your CD-ROM normally under the Main Directory of Milart  or in specific image subdirectories (i.e. Ammo, Armor, Air Assault, etc). Place your Milart CD-ROM in your CD-ROM Drive.

To Open and View images:

Start the viewer; the viewer is displayed with an empty grid display or empty form. Select Open file from under the File Menu or click the first button on the viewer toolbar. The Select Image directory appears. The right most box designates your current drive (Locate your CD-ROM
Drive Letter. i.e. D:\). The middle box designates the current directory. The middle box should read D:\MilArt or D:\Image Subdirectories , if not locate the directory D:\MilArt or D:\Image Subdirectories in the middle box. Next double click on the Directory D:\Milart, sub-directories will appear, i.e. C:\Milart\AMMO. Now, double- click on one of the sub-directories. Image filenames will appear in the left-hand box. Once image filenames appear in the left-hand box, click on the Show Graphics button. Thumbnail images will be loaded into the gird of the viewer. To view images at full size, click on the thumbnail image, the thumbnail image will expand to full-size, to return the full-size image to thumbnail view just click on the full-size image. 

To copy an image to the clipboard to past into another application (Word, PowerPoint, etc) Expand the desired image to full size, click on the Copy menu item, select To Clipboard from the drop-down men and the full-size image is ready to paste into your application.

If you are using one of the older programs that load the images to the hard drive and don't see images, follow the instructions below:

• Start the viewer; the viewer is displayed with an empty grid display or empty form. 
• Select Open file from under the File Menu or click the first button on the viewer toolbar. The Select Image directory appears. The right most box designates your current drive. The middle box designates the current directory. The middle box should read C:\MilArt. 
• If you are not there, locate the directory C:\MilArt in the middle box. 
• Next double click on the Directory C:\Milart and the sub-directories will appear. I.e. C:\Milart\AMMO. Double- click on one of the sub-directories. Image filenames will appear in the left-hand box. 
• Once image filenames appear in the left-hand box, click on the Show Graphics button. Thumbnail images will be loaded into the gird of the viewer. 
• To view images at full size, click on the thumbnail image. The thumbnail image will expand to full-size. 
• To return the full-size image to thumbnail view, just click on the full-size image. 
• To copy an image to the clipboard and paste into another application (Word, PowerPoint, etc), expand the desired image to full size as previously described.
• Click on the Copy menu item.

Select "To Clipboard" from the drop-down menu and the full-size image is ready to paste into your application.

If you received any pop-up error messages after the splash screen (AVM Software information), then the error is a conflict with the ini file. 

• First, use Windows Explorer; locate the file Milart.exe in C:\MILAEt  directory and in the REG.INI file in the C:\WINDOWS directory and  Delete the 2 named files (Milart.exe and REG.INI).
• Next download and install our newest Milart Viewer PRO Please note that here you will be asked to contact Tech Support for the registration number.

1. Use your Microsoft Windows Explorer, Create a new directory on your root drive named Windows. (C:\Windows)
2. Copy the file REGPRO.INI or REG.INI from either the CD or your MilArt directory into the directory you just created. (C:\Windows)
3. Your AVM MilArt program will now work with Windows NT.
4. If your MilArt Help file does not  work with Windows NT- Follow the same procedures as above, copying the file MILART.HLP into the Windows directory from the CD or Milart directory.

If you encounter the ERROR Messages below during installation:

1.  "Cannot Copy Setup1.exe".or "Cannot Copy Setup1.ex_"

Use your Microsoft Windows Explorer, go to the C:\Windows directory, find any of the following files: ver.dl, ver.dll, ver.dl_ AND setup1.ex_ or Setup1.exe.  Delete any of these files.  Re-attempt normal installation. This problem is the result of Microsoft Windows creating a temporary file and trying to overwrite it when it is in use by the computer. If the  error persists contact AVM Software Tech Support.

If you cannot locate any of the above files (SETUP1.EXE, VER.DLL, SETUP1.EXE2 or VER.DL) , Use your Microsoft Windows Explorer, go to your C:\WINDOWS directory. Select VIEW from the menu the top menu bar. From the drop down menu, select FOLDER OPTIONS or OPTIONS. Click on the VIEW tab, look under the drive tree, ensure the SHOW ALL FILES is selected.  Execute the previous steps (locate & delete the files).

2.  "One or more Visual Basic Files are running. Please close those applications then choose OK." 

What you have probably done is loaded one program, opened it, then exited the program by clicking the "X" in the top right hand corner.  This closes the program down, but leaves it running in memory.  To prevent this problem from reoccurring, always exit by selecting File | Exit.  To fix this problem either reboot your computer or do a Ctrl + Alt + Delete, select the MilArt program that is in your memory, then click End Task.  This removes the program from memory and you can continue to install another MilArt program.

3. Each time you open the program you get a "registration error" message and you have to click on it several times to get rid of it.

This happens when you have purchased one or more of our Military Clip Art products or have downloaded one of our newer viewers from the website?  To correct this, use you Windows Explorer and go to the C:\WINDOWS directory, locate and delete the file C:\WINDOWS\REG.INI. Then, using your Windows Explored go to the C:\MILART directory, locate the REG.INI file and delete it, also delete the file 
MILART.exe in the C:\MILART directory. Download and install our latest viewer, ViewerPro.  Click HERE to take you to download and install instructions.

4. An error message of “Illegal Function Call”

Using your windows explorer, locate the file(s) SETUP1.EX_, SETUP1.EXE,  VER.DL_, VER.DLL in your C:\Windows directory. Delete any of the above listed files found there. 
Restart your computer. Attempt normal installation of your AVM Software product. 

AVM makes no warranty of any kind with regard to the merchantability, performances and fitness of the software for a particular purpose other than those stated above. AVM shall not be liable for errors or for incidental or consequential damages in connection with the furnishing, performance, or use of the software. You shall remain solely responsible for, and hold AVM harmless from all claims, liability and damages arising from AVM products which include any of the AVM software.